About CarePilot

CarePilot is building AI-powered tools that help healthcare providers deliver better care. Our platform integrates with electronic health record systems (EHRs) to automate documentation, streamline workflows, and reduce provider burnout. We're a fast-growing startup with a mission to transform healthcare.

The Role

We're looking for a Customer Success Engineer to own the technical space between our Customer Success and Engineering teams. You'll triage and resolve technical issues, build automations that make the CS team more efficient, and serve as the bridge between customers, CSRs, and engineers.

This is a technical role in a customer-facing context — part engineer, part problem-solver, part translator.

What You'll Do

Own the Technical Issue Queue

• Be the single point of contact for all technical customer issues — nothing falls through the cracks
• Triage incoming issues, diagnose root causes, and resolve what you can
• Write clear, structured escalations that give engineers everything they need to act fast
• Track patterns in customer issues and surface systemic problems before they become widespread

Build Automations & Lightweight Tools

• Identify repetitive manual work on the CS team and automate it
• Build and maintain scripts, API integrations, internal dashboards, and workflow automations
• Reduce manual onboarding steps, data pulls, and reporting tasks

Be the Bridge

• Translate between customers, CSRs, and engineers
• Communicate clearly with non-technical customers about technical issues
• Provide customer context to the engineering team so fixes are prioritized correctly

Requirements

• 1–3 years in a technical role: support engineering, solutions engineering, QA, junior software engineering, or similar
• Strong scripting and automation skills — Python, SQL, and working with APIs
• Excellent written and verbal communication — you can explain a technical issue to a customer AND write a clear escalation for an engineer
• An automation-first mindset — when you see something done manually three times, you start thinking about how to automate it
• Based in or willing to relocate to Kansas City

Nice to Have

• Experience with PHP/Laravel
• Experience with React
• Healthcare or healthtech industry experience

What Success Looks Like (First 90 Days)

• You own the technical issue queue end-to-end — engineering is no longer getting pulled into ad-hoc customer support
• You've built 1–2 automations or internal tools that measurably reduce manual work for the CS team
• Customers get faster, more competent technical support
• Escalations to engineering are clear, well-documented, and triaged by severity