Idle Smart is a VC backed company with a portfolio of IoT solutions to bring visibility, analytics, and efficiency to fleet operations. Since 2016, our Fleet Management Suite has allowed fleet managers across diverse industries, and fleet sizes, throughout North America to remotely manage every aspect of our technology while also benefiting from diagnostic alerts and performance reporting. For more information, visit www.idlesmart.com.

Who we’re looking for:

Are you a strategic and results-driven leader motivated to create exceptional customer experience? Do you have an intense sense of urgency and empower teams to take action? Do you thrive working in a high performing and innovative environment?

As the Head of Customer Success, you will play a critical role in refining our customer success strategy and ensuring the delivery of a world class experience to Idle Smart customers. Your commercial mindset and hands on approach will ensure our long-term growth targets are met and strategic objectives align to company vision.

Reporting to our Head of Sales, you will build, lead, and inspire an established customer success team and partner with key stakeholders across the organization to foster an ongoing culture of accountability, transparency, and innovation.

Desired Skills and Experience:

• Proven Customer Success leadership experience
• Experience in the SaaS business model, driving business growth through demonstrated practices of reducing churn and contraction and delivering strong NRR growth
• Excellent leadership and team management skills, with a strong background in scaling and leading high-performing Customer Success teams
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Exceptional communication and interpersonal skills, with a passion for building strong relationships with customers and internal stakeholders
• Analytical mindset with the ability to leverage data for informed decision-making and to evaluate the effectiveness of customer success initiatives
• Demonstrated expertise in implementing customer success tools while driving iterative changes and fostering a culture of continuous improvement

Bonus Points:

• Knowledge of the transportation or fleet management industry.
• Advanced knowledge and use of Salesforce
• Experience with multi-year agreements
• Have read Patrick Lencioni books

What We Provide:

• This is a base + variable + bonus position. A high achiever should expect to be paid accordingly!
• Community-Powered Learning membership to Pavilion. We believe in investing in our employees’ futures, as well as making sure they have all the tools to succeed in their current roles.
• Flexible work environment and generous PTO – we have our own office on the beautiful Country Club Plaza.
• 100% Company-paid premiums for Medical, Dental, Vision, and Life Insurance.
• 401(k) with up to 3% Company Match.

The most important characteristic of our team members is that we are go-getters and get stuff done. Idle Smart is a place where you must be able to work without constant direction, be proactive, speak up when something needs to get done and, most importantly, go do it. If this is you, send your resume to andrew@idlesmart.com and tell us about yourself and why you're a good fit (and just a good person to have around)!